Refund Policy.

All payments are processed through secure third-party payment providers. Insted does not store, process, or have access to your card information. All payment data is handled by our payment providers in compliance with PCI DSS standards.

Refunds may be requested in the following circumstances:

• Duplicate transactions due to technical errors
• Unauthorised transactions
• Technical failures that prevent order fulfilment
• Orders cancelled before preparation begins
• Significant quality issues with items received

Refunds will generally not be issued for:

• Food items that have already been prepared
• Orders where the customer simply changed their mind
• Custom or special requests that have been fulfilled
• Orders that have been collected by the customer
• Refund requests made more than 30 days after the transaction

• Internal Review: Your request is reviewed to verify eligibility and prevent fraud.
• Vendor Review: The venue operator is consulted where relevant, as they are responsible for the preparation and quality of orders.
• Decision: Insted makes a final determination and, if approved, submits the refund to our payment gateway provider for processing to your original payment method.
• Timeline: The process may take up to 10 working days.

Venue operators are responsible for the preparation and quality of all orders fulfilled through the Insted platform. Where a refund is approved due to a venue operator's failure to fulfil an order correctly, the cost of the refund is borne by the venue operator and deducted accordingly from their settlement.

This policy respects all applicable consumer protection laws in South Africa, including the Consumer Protection Act (CPA). Nothing in this policy limits your statutory rights.

To submit a refund request or for questions about this policy: